Send Feedback. On macOS: launch the Wipr app, and you’ll find it in the menubar under
Help. On iOS: launch the Wipr app and you’ll find it in the
About Wipr screen. This includes debug information that I need in order to assist you. If you try to contact me otherwise, I will ask you to do this instead. If you absolutely cannot do this, please at least let me know.
If your issue is with the app itself (not a web page), and it’s not answered by the FAQ, this is all you need to know! Otherwise, read on.
Before contacting me, please make sure the issue persists with the most recent blocklist. Select
Automatic Refresh in the app and it will let you know if it’s up to date.
Please also make sure that Content Blockers are enabled for the site and as a global default. On iOS: tap the
aA button, select
Website Settings, and make sure
Use Content Blockers is on; then in the Settings app select
Content Blockers under
SETTINGS FOR WEBSITES and make sure the switch next to
All Websites or
Other Websites is on. On macOS: select
Safari from the menu bar, then
Settings for This Website… and make sure that
Enable content blockers is on; then in Safari’s Preferences, under
Content Blockers, make sure that
When visiting other websites is set to
Please be specific about what the issue is, and include a link to the page where you have encountered it. Screenshots are welcome!
Note that Wipr does not work inside other apps, only on web pages opened in Safari – so it will definitely not block any ads in, say, a YouTube app.
I don’t offer support for the old Extension Gallery version.
So to recap:
Send Feedbackfunction in the app – do not just email me
So help me, if you don’t include a link to a page where the issue occurs.
I probably won’t reply unless I need more info. Saying hi to everybody has been nice, but I’ve realized it’s an unsustainable time sink. If you get no reply, rest assured: I read every single report!
Please first make sure you are running the latest version of both the app and iOS/macOS.
If that doesn’t resolve your issue, please contact me using the
Send Feedback button you’ll find in the app itself. This will attach some additional information to your message, so I won’t have to ask you for it later. If that is not possible, please remember to tell me what device you’re using, and what app you’re talking about :)
Please describe the issue in as much detail as possible.
You can email me.